Smart Innovators: Field Service Management (FSM) Solutions
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Executive Summary
This report provides an in-depth analysis of the field service management (FSM) market, profiling 18 leading vendors and their comprehensive solutions. Verdantix offers a high-level assessment to guide potential buyers, evaluating each vendor's capabilities against eight key criteria: work order management; smart scheduling and dispatching; workforce assistance; inventory and resource management; asset management; customer management; business intelligence and analytics; and integrations. The report also synthesizes insights into the FSM functionality most valued by key user groups. Finally, we provide actionable guidance on go-to-market strategies to help vendors futureproof their product offerings.Smart Innovators: field service management (FSM)
There are three main user groups of FSM solutions
The FSM market is becoming a hotbed of investment and consolidation
Introducing the FSM software market
FSM solutions have eight core capabilities
Buyers demand FSM solutions that address deep-rooted operational pain points
Market-leading vendors balance technological innovation with a focus on the customer journey
About the Authors
Henry Kirkman
Industry Analyst
Henry is an Industry Analyst at Verdantix. His current research agenda focuses on quality management, field service management and industrial applications of AI, including Gen...
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Malavika Tohani
Research Director
Malavika is a Research Director at Verdantix, guiding research that explores how digital technologies and services are reshaping industrial operations to become safer, more ef...
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