Smart Innovators: Tenant Engagement And User Experience Software
07 Apr, 2025
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Executive Summary
Commercial real estate software is evolving away from a focus on back-office functions, to prioritize tenant-facing solutions that enhance the occupier experience. A surge of new tenant experience platforms and smart building apps is enabling commercial landlords to create engaging, tech-driven workplaces. By adopting software such as mobile self-service access, seamless amenity bookings, community engagement features and Internet of Things (IoT)-integrated comfort controls, landlords can enhance occupier satisfaction and convenience, fostering tenant loyalty and increasing renewals. This report provides a comprehensive analysis of the key innovation trends shaping tenant-centric real estate software, with examples of leading solutions, a structured comparison of major vendors, and best-practice recommendations for buyers. Commercial property owners, asset managers and real estate executives can use these insights to guide technology investments that enhance occupier experience and create business value in their portfolios. Much of this report focuses on office occupiers; however, examples are also relevant to property owners and managers in retail, student accommodation and other occupant-focused environments.
Summary for decision-makers
From lease-centric to tenant-centric: the evolving focus in real estate software
Trends in tenant-centric innovation
Integration with smart building operations is moving from optional to required functionality
Space as a Service: evolving tenant expectations and flexible real estate models
The vendor landscape for tenant-centric real estate and facilities software is both crowded and evolving
Vendors come from a variety of heritages to provide diverse experience opportunities
AI, ESG and customer KPIs are key differentiators in tenant solutions, delivering a competitive edge
Implementing tenant-centric software can involve multiple stakeholders
A continuous improvement cycle can transform occupant experience
From lease-centric to tenant-centric: the evolving focus in real estate software
Trends in tenant-centric innovation
Integration with smart building operations is moving from optional to required functionality
Space as a Service: evolving tenant expectations and flexible real estate models
The vendor landscape for tenant-centric real estate and facilities software is both crowded and evolving
Vendors come from a variety of heritages to provide diverse experience opportunities
AI, ESG and customer KPIs are key differentiators in tenant solutions, delivering a competitive edge
Implementing tenant-centric software can involve multiple stakeholders
A continuous improvement cycle can transform occupant experience
Figure 1. Real estate management priorities over the next three years
Figure 2. The flow of influence: owners, tenants, property managers and end-users in commercial real estate
Figure 3. Overlap of software types
Figure 4. Top 3 ranked smart building technologies by North American real estate managers
Figure 5. Capabilities assessment: definitions and emerging features
Figure 6. Tenant engagement and user experience software providers: capabilities assessment
Figure 7. Key buyer personas and priorities
Figure 8. Enhancing occupier experience with tenant-centric software: key steps
Figure 9. Tenant experience: continuous improvement cycle
Figure 2. The flow of influence: owners, tenants, property managers and end-users in commercial real estate
Figure 3. Overlap of software types
Figure 4. Top 3 ranked smart building technologies by North American real estate managers
Figure 5. Capabilities assessment: definitions and emerging features
Figure 6. Tenant engagement and user experience software providers: capabilities assessment
Figure 7. Key buyer personas and priorities
Figure 8. Enhancing occupier experience with tenant-centric software: key steps
Figure 9. Tenant experience: continuous improvement cycle
Haltian, IWG, Eptura, Condeco, Standard Chartered, British Land, Matrix Booking, iOFFICE + SpaceIQ , Microsoft, WeWork, digital blanket, Deepki, Apple, Planon, Oracle, Brookfield, CBRE, Currys, Lane, Building Engines, Coventry University, essensys, Schneider Electric, Chainels, Affirm, Wereldhave, FM:Systems, Appspace, Accruent, Comfy, Cushman & Wakefield, KODE Labs, JLL, Smart Spaces, HqO, Yardi, Verizon, IBM, Workspace, Nuvolo, Spacewell, MRI Software, Great Portland Estates (GPE), Johnson Controls, AppFolio, Hines, Measurabl, Equiem, VLogic Systems, Lessen, VTS, Honeywell, Office App, Tango, VergeSense, Rise Buildings, Robin Powered, Cohesion
About the Authors
Sophia Shakur
Industry Analyst
Sophia is an Industry Analyst at Verdantix, specializing in real estate and facilities software. Her research focuses on building optimization, tenant and occupier experience,…
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Claire Stephens
Research Director
Claire Stephens is a Research Director at Verdantix, leading research into technologies and services shaping the real estate and the built environment, encompassing …
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